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Cashier - Century Theatres (Reno, NV) in Reno, Nevada For Sale

Type: Misc, For Sale - Private.

Normally, the box office cashier is the first Cinemark employee the Customers come in contact with whether it be over the phone or at the ticket window. Therefore, it is the cashier who sets the tone of the movie-going experience. It is important that Customers have their visit started off on a pleasant note. Good cashiers are prepared with adequate information so that they can answer questions that are sure to be asked. The basics include, but are not limited to: pass-restricted movies, feature starting & ending times, movie ratings, questions about movie content, etc. Above all, cashiers must be able to greet Customers pleasantly, handle lines quickly, and be accurate. It doesn't do much good if you are a "nice" person selling tickets and you are unable to make correct change. Cashiers handle large amounts of cash & literally hundreds of transactions every shift. A good cashier is knowledgeable & accurate, and able to deal with lines, ringing telephones, and multiple sellouts at the same time and still smile. The Cashier is to address the Customer FIRST by asking "good evening... which film", then "how many please?" Money given in exchange for tickets should be left in plain sight of the Customer until the sale is completed and change is counted back. The Cashier must not sell loose tickets. They need to refund tickets that are mispunched immediately. LOOSE TICKETS ARE NOT TO BE SOLD. All tickets given to a Customer are to be obtained from a machine. If a mispunch occurs or the Customer changes their mind, refund the mis punch. Do not try to sell it to another Customer. If it is very busy and you seem not to have time to stop and refund the ticket, tear it length-wise or stamp it VOID, put it in the cash drawer, and refund it at a slower time. Managers and Cashiers should not feel badly about having refunds due to mispunches. The Cashier needs to stay in the box office with the door closed and locked. Do not leave the box office unattended. Cashiers should never be talking to an Usher. If for some reason the Customer cannot attend the feature they were originally intending to see (the feature has sold out or has already started) the Cashier is to give the Customer information on the other features. In this way the Cashier can interest the Customer in seeing a different movie. Cashiers should not lean on walls or counters, chew gum, eat, or drink while in the box office. Cashiers should be knowledgeable about the movies that are playing. A cast list and synopsis of the movies is kept in the box office for this purpose. Cashiers should avoid giving personal recommendations about particular movies. Their tastes may differ from a Customer's. If a Customer asks if a movie is "good", an appropriate response might be, "Many of our Customers who have seen it seem to enjoy it." The recovery period between shows is a good time to clean windows and counter surfaces (inside and outside). Refunds, coupons, passes, and Supersavers can be assembled and organized. A checklist of items to do help the cashier stay prepared for the next wave of Customers. The recovery period is NOT the time to do homework, talk on the phone, read a book, or visit with other staff members. During busier times when there are a number of cashiers working, some are normally assigned to help out in the concession stand during recovery periods.
Source: http://www.jobs2careers.com/click.php?id=xxxxxxxx45.96

State: Nevada  City: Reno  Category: Misc
Misc in Nevada for sale

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