At Home Advisor - AppleCare - Apple, Inc (Carson City, NV) in Reno, Nevada For Sale
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.
Youre a problem-solver and amazing with customers! Youre enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. Youre not only here to help fix technical issues, but also provide an incredible customer experience. Because youll work independently from home, youll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next At Home Advisor.
This is a work from home position and we can consider candidates from cities across the US - you do not need to live in the city this is posted in to be considered.
Key Qualifications:
Minimum 2 years professional troubleshooting expertise or proven technical ability
Experience interacting with customers in some capacity (either via phone, chat, in person, etc.)
A passion for service focused on the customer
Able to adapt approach to different communication styles
iOS, Smartphone, Tablet, PC or Mac experience
Ability to manage multiple applications running at the same time
Enjoys troubleshooting technology
Discipline to work remotely from home while following a set schedule
Availability to attend approximately five to six weeks of required online training on a fixed schedule that may include weekends
Flexibility to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
Successful completion of a pre-employment assessment and criminal background check
Successful completion of initial training
Ability to meet minimum typing speed of 35 WPM while talking with customers
At Home Qualifications
A quiet workspace, ergonomic chair, and desk
High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider
Description:
As an Apple At Home Advisor, youll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers first point of contact, youll be the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support. Well rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs and remind them that behind our great products are amazing people.This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. Additional InformationTo learn more about opportunities at Apple, visit
Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.
Source: http://www.jobs2careers.com/click.php?id=xxxxxxxx57.96