Customer Service Professional - (Sparks) in Reno, Nevada For Sale
Job Description: PURPOSE OF POSITIONCareer oriented professionals to grow with the worldwide leader in our industry to provide exceptional level of quality customer service to customers. PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTSResponsible for all customer inquiries, questions and ensuring 110% customer satisfaction . Excellent attendance historyExcellent performanceAbility to empathize with customer providing excellent customer service at all timesWork with confidential customer informationProblem solve to help customers resolve issues on the first callEnters data from customers into various software programsAppropriately communicates with upset customers to resolve their inquiriesThrives as a team player in a fast-paced, high-energy environmentParticipates in additional training courses when neededPerforms other related duties and assignments as required by supervisorAbility to handle high end customers and high demands of this customer base EXPERIENCE/REQUIREMENTSMinimum of 1 year customer service/sales experience requiredStable long term work historyPrior call center experience preferredMust be 18 years oldType 25 WPMHigh School Graduate or GEDAbility to use desktop computer system and hardware, eg mouse, keyboardLogical problem solving skills and ability to multi-taskProven oral and written communication skillsAbility to resolve complex customer billing and service issuesGood negotiation skillsStrong listening and problem identification skillsSolid soft skills, ability to express empathy and manage/control call paceMulti-tasking required -- ability to "talk and type", take precise notes through the interaction Strong product knowledge, sales technique, rebuttal skills, and overcoming objections and strong conversion capabilities. Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal email addresses to send official correspondence.
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