Systems Engineer - Igt (Reno, NV) in Reno, Nevada For Sale
We are expanding our Support team in response to an emerging demand for IGTs WAN/LAN based products and services. If you thrive on providing optimum levels of customer service while dealing with cutting edge technology, then this position is for you. You will be responsible for servicing over 160 customers and 18 products worldwide. You will maintain production infrastructures hosting IGTs software, including diagnosing and troubleshooting network related issues. In this role you will be an integral contributor to a well-established 24x7 global support team providing support to IGTs customer facing services (both internal and external).
Your solid foundation of Windows Servers, relational databases, virtualization (VMware), networking, and your ability to master a diverse suite of IGT products, will lend to your success. Self-scheduling, prioritizing, and managing multiple projects simultaneously will be part of a typical and exciting day at work. Come join IGT as we lead the way.
First Year Goals
Through the various delivery technologies, you will learn to integrate, test and support IGT systems and associated applications.
You will learn to sustain and maintain IGTs systems and applications throughout their product lifecycle.
You will work closely with our Customers to successfully diagnose, troubleshoot and reproduce reported issue/problems within a lab environment to identify and implement resolution in production.
You will carry out activities related to new installations, maintenance and long term support of IGTs gaming systems & software applications.
You will successfully establish and build relationships internally and externally.
You will be part of the team to exceed expectations for currently established SLAs related to global systems engineering support.
You will provide input in the development or modification of currently established processes and procedures to drive efficiency.
You will be responsible for conforming to standardized process and procedures when unitizing remote connectivity solutions to provide real-time support on production systems while complying with established rules and regulations.
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